Refund policy

Everything I make is baked fresh to order for that week's drop, and most of it is made to the choices you picked yourself. Because of that, fresh bakes and bespoke cakes are not covered by the usual 14 day right to change your mind. That exemption exists in the Consumer Contracts Regulations for food that goes off quickly and for anything made to your specification. It is the reason I cannot take a box back and sell it to somebody else.

That does not affect your rights if something is genuinely wrong.

If your order turns up damaged, is not what you ordered, or is not of satisfactory quality, message me on WhatsApp on 07892 636517 with a photo as soon as you can, ideally on the day. I will put it right, either by replacing it or refunding it.

If you need to cancel, message me as early as you can. Before the 8pm Thursday cut off I can nearly always cancel and refund in full. After that the shopping is done and the baking has started, so I may not be able to.

Refunds go back to the card you paid with and usually take three to five working days to appear.